Terms and Conditions for Clients

 

Consent on Collection, Usage & Disclosure of Personal Data

 

By submitting your contact details to Bridgeminds Education via our request form or any communication mode, you agree that Bridgeminds Education may collect, use and disclose your personal data obtained by our organisation for the following purposes in accordance with the Personal Data Protection Act 2012.

(a) to be contacted via any messaging platform or phone call regarding your tuition request

(b) to be utilised in the administrative process of a tutor search

(c) to be provided to the respective tutor upon confirmation of a tuition lesson

(d) to receive tuition-related marketing messages via e-mail or messaging platforms (not limited to SMS/WhatsApp/Telegram)

 

If you would like to withdraw your consent to the collection of this data at any given point of time, do drop us an email at hello@bridgemindssg.com or WhatsApp at +65 8923 2597.

 

Acceptance of Terms and Conditions

By engaging a tutor from Bridgeminds Education, you accept the Terms and Conditions listed below with regards to the service provided. The engagement is formalized when a Confirmation Note has been sent to you via WhatsApp/SMS/Email, and/or when the tutor has conducted the first tuition lesson as arranged in the respective correspondence with the client.

 

Payment And Commission

Bridgeminds Education’s matching services are free-of-charge for the client as commission fees are levied upon the tutor. Upon completion of the first lesson (or otherwise stated in the Confirmation Note) with the tutor, the client is to make payment for the first lesson fees (or otherwise advised amount) to Bridgeminds Education. The amount may be paid via Credit Card, Bank Transfer, PayNow, PayLah or Cheque to us. Subsequent payment may be made directly to the tutors in a payment method and frequency decided between the client and tutor. 

 

In the case of an extreme short-term assignment (4 or fewer lessons), a client may agree to bear the commission on behalf the tutor to increase the chances of finding a suitable tutor. Do kindly note that this arrangement is non-exchangeable with the usual case (whereby the tutor bears the commission). Even if the client decides to take more than the agreed number of lessons, the commission will not be transferred to the tutor.

 

Tutor Reassignment Or Cancellation

In the case whereby the client is unsatisfied or uncomfortable with the tutor arranged after the 1st lesson, the client may request for a change in tutor at any time after the first conducted lesson. The client is only required to pay for any lessons conducted so far, and no further fees or penalties. The general guideline would be to have a commitment period of 1 month before deciding whether the tuition services are deemed suitable/unsuitable for the student.

In the extremely rare case of a cancellation of the tuition assignment by the tutor, due to personal reasons /misalignment with client expectations /medical reasons etc., the lessons carried out by the tutor will still have to be paid for. However, Bridgeminds Education will consider these reasons on a case-by-case basis to determine if full payment by the client for the lessons conducted are required. By acceptance of these Terms & Conditions, you agree to respect and adhere to the final decisions made by Bridgeminds Education on these matters.

 

Last Minute Cancellations & Postponement Of First Lesson

If a postponement or cancellation of the first lesson is required, the client is required to inform Bridgeminds Education or the tutor 4 hours in advance. If this condition is not met, clients are liable to pay for 50% of the 1st lesson fees in compensation of the tutor’s time & transport costs, and the service rendered by Bridgeminds Education. This amount will be split 50% between Bridgeminds Education and the tutor. Bridgeminds Education understands that cancellations could occur due to last minute emergencies, and these will be considered on a case-by-case basis.

 

Late Payment Charges

Bridgeminds Education reserves the right to impose a late-payment fee for overdue fees of 1 month or more. The late-payment fees after 1 month will be $50 per week (7 days) of overdue payment after the 1st month of grace period. Other administrative fees may also be charged depending on the resources/time taken to recover the debt. This will be judged on a case-by-case basis.

 

Bridgeminds Education also reserves the right to file with the Small Claims Tribunal or take legal action for any debt deemed necessary. As a general guide-line, Bridgeminds Education will file with the Small Claims Tribunal if the sum is not received within 3 months of payment, but may also choose to do so at an earlier date if the debt is deemed to be unrecoverable without legal means. The late payment charges will continue to be imposed for every week of no payment till the final order of the court is given. 

 

Qualifications & Authentication of Tutor Profiles/Documents

Clients reserve the right to request for the Educational Certifications of our tutors to authenticate the qualifications and credibility of the tutor.  Bridgeminds Education will request these documents on the client’s behalf and forward them to the client should the tutor be agreeable to sharing their personal documents.

However, Bridgeminds Education is not liable for falsehoods or untruths provided by tutors in their tutoring applications. We seek your understanding that it is not administratively viable to verify each piece of information provided by tutors in their tutoring profile. Nevertheless, Bridgeminds Education has an internal review and due diligence process prevent such falsehoods to the best efforts. However, tutors who provide dishonest information are very rare and will be flagged in our systems to prevent being recommended in the future. 

In the case whereby a client has discovered a fraud tutor, please kindly inform Bridgeminds Education and we will assist you in making a police report regarding the fraud.

 

Tuition Rates and Schedule

The schedule of the tuition is open to rearrangement with the tutor directly after the first lesson has been carried out. Future tuition rates may also be renegotiated when the student has moved on to a higher academic level.

 

Location Of Tuition

The tuition will be carried out at the location provided by the client unless otherwise arranged or specified.

 

Collusion & Fraud

Any attempts to avoid the commission payable to Bridgeminds Education (in any form) is considered an illegal act. Bridgeminds Education strictly does not tolerate such fraudulent and unethical actions. A police report will be made immediately, and civil actions will be commenced to recover the lost monies from the fraudulent actions.

 

Quality Of Service

Bridgeminds Education does not provide any guarantee that the tutoring services offered will results in an improvement of academic grades. Bridgeminds Education will however strive to provide the best and most suitable tutor possible which falls within the client’s requests and budget. Once lessons have been carried out, clients are liable to pay tuition fees for lessons attended by the student, regardless of how satisfactory the client deems the lessons to be. The tutoring services however may be cancelled at any time if deemed unsatisfactory by the client. Clients may provide us with feedback with regards to the tutoring experience, and it will be greatly appreciated by Bridgeminds Education.

 

Disclaimer

Bridgeminds Education will put in the utmost effort to create the most suitable match between clients and tutors. In the case of a conflict, Bridgeminds Education will step in to resolve conflicts if necessary, but will not hold any responsibility for the actions of either party. Bridgeminds Education will hold no legal liability for issues and disputes which may arise. Bridgeminds Education reserves the right to withhold information and terminate or deny services to any party, unless legally instructed.

 

Amendment to Terms & Conditions

Bridgeminds Education reserves the right to amend our Terms & Conditions at any time without prior notice to our clients.

 

Privacy Policy (For Tutors and Clients)

Bridgeminds Education values both our tutor’s and client’s privacy and treats the personal information provided with the utmost confidentiality and respect. The notice provided describes our privacy policy. By engaging Bridgeminds Education, you are endorsing the practices described in this policy.

 

Confidentiality

Bridgeminds Education will not rent, sell, or share personal information about you with anyone except to provide products or services you have requested. Bridgeminds Education will not publicly reveal any private information such as NRIC, uploaded certifications, handphone number, or full addresses, to anyone except when necessary, in providing the services to the persons described below:

 

Client

A client is a person who makes a request for a tutor with Bridgeminds Education.

The information provided by the client with regards to the tuition information (location, subject, lesson frequency, other information excluding personal information) may be broadcasted to tutors to fulfil the search for a tutor.

Only after the lesson has been confirmed with a tutor who has accepted the job, will Bridgeminds Education reveal the full address and contact number of the client.

 

Tutor

A tutor is a person who registers with Bridgeminds Education for tuition assignments.

The general information relevant to tuition assignments such as your qualifications, gender, experience and other information may be revealed to clients to facilitate the selection process. Personal information such as your contact number, full name of NRIC will not be revealed to clients until the lesson has been confirmed.

 

Computer Information

Being a web-based platform, Bridgeminds Education will collect personal information when a client or tutor registers with us. Bridgeminds Education may receive and record information on our server logs from your browser, including but not limited to, your IP address, session ID, the pages you visited and the time these pages were visited. This information may be used for research or to improve the user’s experience.

 

Legal Disclaimer

Although best efforts are undertaken to protect the privacy of our clients and tutors, in the case whereby a legal authority requires Bridgeminds Education to disclose personal information, or any organisation requesting the disclosure of personal information on a legal basis, Bridgeminds Education will comply.

 

Assignment Application System

The Assignment Application System which Bridgeminds Education uses requires the verification of phone number and date of birth of a tutor to access. Upon successful access, the tutor’s occupational, educational and experience details will be shown. By accessing our system, and by registering as a tutor, you agree to grant access and display of your tutoring information through this method. Tutors are highly encouraged to keep their Date of Birth confidential from other tutors to prevent any possible sabotage or foul play despite the unlikelihood of such an event happening.

 

Changes To This Privacy Policy

This policy may be updated or changed without prior notice.

If you have any questions regarding our privacy policy, you may contact us via our e-mail address @ hello@bridgemindssg.com or Whatsapp us at +65 8923 2597.